Policy Objective
The objective of our Privacy Policy ("Policy") is to protect and maintain the privacy, accuracy and security of your personal information in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Private Sector) Act 2000, and the Spam Act 2003 (Cth).
Clerking Services (WA) Pty Ltd ("CSWA") takes the privacy of all its clients and website users very seriously and takes great care to protect your information. This Policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.
Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
By using this website and giving your information to us, you indicate your consent to us, our third party suppliers and our related companies collecting and using your personal information in accordance with the terms set out in this Policy.
What information do we collect?
In order to provide you with services, we may collect personal information about you from one or more of our Portals, telephone conversations, e-mails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, e-mail address, telephone number and banking details.
We may supplement the information that you provide with other information that we obtain from our dealings with you.
How will we use your information?
All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this Policy. We will primarily use your personal information to provide our services to you and, for example:
- to communicate with you
- for record keeping purposes
- to improve the quality of our service
- for market research
- to track activity on any of our Portals
We co-operate with law enforcement agencies as required by law.
Disclosure of your information
In order to provide our services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations, third party suppliers and agents. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.
Use of your information outside Australia
Some of the organisations (for example, government agencies) to which we may disclose your personal information are situated outside of Australia. In order to meet your requirements, we may need to transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in Australia.
Cookies
In common with many other website operators, we may use standard technology called 'cookies' on any of our Portals. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate a Portal on each visit.
Cookies that are used in any part of a Portal will not be utilised for collecting personally identifiable information and will only be used for internal management purposes and for the delivery of any of our services you engage us for.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you.
For further information on cookies and how to switch them off see All About Cookies.
Security of information
We take the security of your personal information seriously.
All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended.
Monitoring
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
Changes to this privacy policy
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information
All reasonable steps are taken to correct information held where the information is not accurate, up-to-date and complete.
You may correct your personal information by e-mailing our Privacy Officer or by changing your profile after logging onto the relevant Portal. Please include your name, address and/or e-mail address and member number when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes by either emailing us as mentioned or by logging onto the relevant Portal.
Your rights to access your personal information
You have the right to access your personal information and requests for information about this Policy are welcomed.
How to contact us
If you would like any further information or have any comments about our Policy or any other aspect of our website or service, please contact us at:
The Privacy Officer
Legal Practice Support Pty Ltd
Suite 6, Level 2, London Court
58 St Georges Terrace
Perth WA 6000